IBAM Solutions · Zendesk Marketing Tool
Send bulk email campaigns from Zendesk.
No exports. No external tool.
Segment your customers using real Zendesk data — tags, ticket status, custom fields, groups — and send personalised bulk emails directly from your Zendesk sidebar. Replies land as tickets.
If you're currently exporting Zendesk data to CSV and sending via an external email tool — this replaces that entire workflow.
Private app · Installed directly in your Zendesk sidebar
Audience
Last campaign
Send types
Every way to send. All from Zendesk.
Bulk campaigns
Send to hundreds or thousands at once, based on any Zendesk filter. Zendesk email marketing without the exports.
Scheduled sends
Pick a date and time, set it and forget it. Your bulk email from Zendesk goes out exactly when you want.
Recurring campaigns
Weekly NPS, monthly check-ins, automated on a schedule. Set once, runs automatically.
Trigger-based
When a customer does X — ticket closes, tag added, status changes — send automatically. Email campaigns triggered by real events.
Follow-up sequences
If no reply after 3 days, send a follow-up. Automatically. The Zendesk bulk email tool that works while you sleep.
CSV upload
Already have a list outside Zendesk? Upload a CSV and send directly — no segment needed. Perfect for one-off campaigns.
Everything included
One tool. The full workflow.
Segment, send, track — all from Zendesk. Send bulk emails to Zendesk customers without any exports or external tools.
Segment Builder
Target exactly the right customers.
Build audiences from your existing Zendesk data using a visual filter tool — no SQL, no exports. Combine any fields with AND/OR logic before you send.
- Filter by status, tags, groups, custom fields, dates and channel
- AND/OR logic for complex audience conditions
- Live recipient count before you send
- Saved segments you can reuse across campaigns
Email Campaigns
Send email from Zendesk. No new tools.
Zendesk email marketing without the complexity. Your customers get a real email in their inbox — replies come back as Zendesk tickets automatically.
- Send from your existing Zendesk support address — no new email setup required
- Unsubscribe handling built in — compliant opt-out on every email
- No new infrastructure, no extra logins
Templates & Variables
Personalised at scale. Easy to maintain.
Write templates once with dynamic variables that populate per recipient. First names, ticket IDs, close dates, agent names — the right detail in every email.
- Variables: {{first_name}}, {{ticket_id}}, {{close_date}}, {{agent_name}} and more
- Reusable template library across campaigns
- Preview any email before it goes out
- Plain text or HTML — your choice
Hi Sarah,
Thanks for reaching out about ticket #4821. It was closed on Jun 12 by Alex.
We'd love to hear how we did. Would you mind taking 30 seconds?
Scheduling & Triggers
Send at the right moment. Automatically.
Schedule campaigns to go out at a specific time, or set up trigger-based flows that fire when something happens in Zendesk.
- Scheduled campaigns with cron-based timing
- Trigger flows: when ticket closes → wait 48h → send follow-up
- Combine triggers with segment conditions
- Pause, edit or cancel any scheduled send
- Follow-up sequences — send automatically if no reply after X days
Campaign Analytics
Know exactly what happened. For every recipient.
Full per-campaign stats — not just totals. See who opened, who clicked, who bounced, who replied. Drill into any campaign and get the full picture.
- Open rate — see who actually read your email
- Click tracking — per link, per recipient
- Bounce detection — keep your list clean automatically
- Reply tracking — who responded, right inside Zendesk
- Full campaign history with per-recipient expandable view
Why teams choose it
Your data. Your workflow. Already in Zendesk.
No new platform
The Zendesk bulk email tool lives in your sidebar. Your team never switches tools, learns a new UI, or manages another login.
Your data does the work
Send bulk emails using data you already have — tags, ticket status, custom fields, groups, dates and channels applied directly to targeting.
Replies stay in Zendesk
Every email sent creates a ticket thread. Replies land directly in your queue — no forwarding, no syncing, no lost context.
What teams use it for
The campaigns that matter most.
Churn prevention
Reach customers who've gone quiet before they leave — segment by last contact date and trigger a personal follow-up.
NPS follow-up
Send a survey to every customer whose ticket closed in the past 7 days. Trigger-based, automatic, personal.
Product updates
Announce new features to the right segment — filter by plan, product tag, or custom field. No blast to everyone.
Upsell to solved tickets
Identify customers with resolved issues and reach out at the right time with a relevant offer or upgrade path.
Zendesk Proactive Tickets is being discontinued
Zendesk's built-in Proactive Tickets app stops working on October 21, 2026.
Zendesk is shutting down seven of its own built-in apps, including Proactive Tickets — the tool many teams use to send bulk emails from Zendesk. After October 21, 2026, it will stop working entirely. Our Marketing Automation app is a direct replacement: same workflow (send bulk emails to Zendesk contacts), plus segmentation, open/click tracking, sequences, and scheduling.
April 7, 2026
Removed from Marketplace
June 30, 2026
Support ends
October 21, 2026
App stops working
Pricing
Simple plans. No surprises.
Replaces your existing email tool subscription — typically pays for itself.
12 months for the price of 10. Prefer to pay by invoice? Contact us.
Starter
billed annually ($1,068 / year)
For teams getting started with Zendesk email marketing.
- 500 contacts
- Unlimited users (agents)
- One-time campaigns
- Segments + filters
- Templates + variables
- Open / click / reply / bounce tracking
- Campaign history
- Sender warmup
Growth
billed annually ($2,388 / year)
For teams ready to automate and scale.
- 2,000 contacts
- Unlimited users (agents)
- Everything in Starter, plus:
- Scheduled / recurring campaigns
- Triggers (ticket-event automation)
- A/B subject line testing
- Drip sequences
- Per-step sequence analytics
Enterprise
For larger teams with complex needs.
- Unlimited contacts
- Unlimited users (agents)
- Everything in Growth, plus:
- Dedicated onboarding
- SLA + priority support
Private app installed directly in your Zendesk · Free demo included · Setup and migration support on all plans
Get started
See it in your Zendesk.
Book a demo and we'll walk you through the full tool — live, in your own Zendesk account.