CX Migration Tool
Migrate to Zendesk — we make it painless.
We migrate your entire helpdesk history to Zendesk — tickets, attachments, internal notes, contacts and more. Zero data loss, real-time progress portal.
Contact us for a free demo migration →
Who this is for
Migrate from any helpdesk to Zendesk.
Whether you're moving away from a competitor or consolidating multiple Zendesk accounts, the process is the same: we handle it, you verify it, then you go live.
Migrating from another helpdesk to Zendesk
We migrate your full ticket history, contacts, attachments and knowledge base from any helpdesk platform to Zendesk — with all metadata intact. You keep your history, your team hits the ground running.
Platforms we migrate from
Freshdesk
Intercom
Dynamics 365
Salesforce Service Cloud
Zendesk → Zendesk
HubSpot Service Hub
Jitbit
Help Scout
Dixa
Jira Service Mgmt
Zoho Desk
Front
Gorgias
Kustomer
PuzzelIf it has an API or CSV export, we can most likely migrate it.
How it works
Four steps from your old system to Zendesk.
The process is structured, predictable and you get a chance to verify results before anything goes live.
Connect your source
You give us read access to your current helpdesk. We map the data structure — tickets, contacts, attachments, notes — against Zendesk's format. No data is moved at this stage.
Run a free demo migration
We migrate a sample of your real data so you can see exactly what comes across and how it looks in Zendesk. No cost, no commitment — just proof that it works before you say yes.
Review the results
You inspect the migrated sample in your Zendesk account. We walk through it with you and fix any mapping issues. When you're satisfied, we proceed.
Go live
We run the full migration. Progress is visible in real time in the migration portal. Once complete, all your historical data is in Zendesk — ready to use.
What we migrate
Everything. Not just the basics.
Most migration tools move tickets and stop there. We move the full picture — including the data that's hardest to carry over and most painful to lose.
Tickets & metadata
Status, priority, tags, custom fields and all ticket history — exactly as it was.
Attachments
Files attached to tickets follow along. No orphaned references, no broken links.
Internal notes
Private comments and internal notes are preserved and kept private in Zendesk.
Side conversations
Threads with third parties or other teams are migrated and kept linked to the right ticket.
Organizations & contacts
Your full customer and company list — with custom fields and history intact.
Help Center articles
Knowledge base content migrated to Zendesk Guide, formatted and ready to publish.
Macros
Saved reply templates migrated to Zendesk Macros so your team can keep working the same way.
All Zendesk plans
Works with Suite Team, Growth, Professional and Enterprise. No plan is too small or too large.
Pause & resume
Need to stop and restart? The migration can be paused and resumed without losing progress.
The real risks
What can go wrong — and how we prevent it.
Data loss
Attachments vanish, notes disappear, custom fields map to the wrong place. We validate every object before and after migration and run reconciliation checks.
Downtime during migration
Your team can't stop taking tickets while you migrate. Our process runs in the background — your current system stays live throughout.
The project drags on
Migrations that start as 'a few weeks' turn into months. We scope the work upfront, give you a fixed timeline and you can track progress in the migration portal.
Surprises after go-live
Something looked fine in the demo but breaks in production. We run a full demo migration first — on your real data — so you can verify everything before committing.
Why IBAM
Why not just do it yourself?
Generic migration tools handle straightforward cases. But every helpdesk has custom fields, edge cases and years of accumulated data that don't map cleanly. That's where they break down.
Zero data loss
We validate every ticket, attachment and contact before and after. Reconciliation reports confirm what was moved and flag anything that needs attention.
No downtime
Your team keeps working in your current system while we migrate. We plan the cutover together and execute it at a time that causes minimal disruption.
You can see everything
A dedicated migration portal shows real-time progress — how many records have been processed, what's pending, and if anything needs attention.
We've done this before
We've built and run the tooling ourselves, on real migrations. We know where things break and we've already built the handling for it.
FAQ
Common questions
Which helpdesks can you migrate from?
We can migrate from any helpdesk that provides API or export access — including Freshdesk, Intercom, HubSpot Service Hub, Salesforce Service Cloud, Jira Service Management, Help Scout and others. If your system can export data, we can work with it.
How long does a migration take?
It depends on the volume of data and complexity of your setup. A small helpdesk with a few thousand tickets typically takes a few days. Larger, more complex migrations take longer. We scope it upfront and give you a timeline before we start.
Can we keep using our current system while you migrate?
Yes. Your team keeps working as normal. We migrate the historical data in the background, and you cut over to Zendesk when you're ready.
What does the free demo migration include?
A real sample of your data — typically several hundred to a few thousand records — migrated to your Zendesk account so you can verify the results before committing. No cost, no setup fee.
What happens if something doesn't map correctly?
The demo migration is specifically designed to surface those issues. We review the results with you, fix any mapping problems, and then run the full migration once you're satisfied.
Do we need a specific Zendesk plan?
No. We work with all Zendesk plans — Suite Team, Growth, Professional and Enterprise. We'll tell you upfront if any features you want require a higher plan.
Pricing
Fixed price. No surprises.
We scope the full migration before we start and give you a fixed price. The demo migration is always free — you only pay if you decide to go ahead.
Free demo
A real sample of your data migrated to Zendesk at no cost. See exactly what you get before committing.
Fixed project fee
One price for the full migration, agreed upfront. No hourly billing, no cost surprises mid-project.
Custom quote
Price depends on data volume and system complexity. Contact us and we'll scope it together.
We don't start billing until the demo migration is approved and you've confirmed you want to proceed.
Contact us for a free demo migration.
Tell us which system you're migrating from and how many tickets you have. We'll run a free demo on your real data.
Contact us →