CX Migration Tool · Intercom → Zendesk
Migrate from Intercom to Zendesk
Move your entire Intercom conversation history to Zendesk — conversations, contacts, companies, attachments and notes — with zero data loss and no downtime.
How it works
From Intercom to Zendesk in four steps.
Intercom
IBAM CX Migration Tool
We handle it. You verify it.
1
Connect & map
Read-only, no data moved
2
Demo migration
Real sample, free
3
Full migration
Live progress portal
4
Reconciliation
Zero data loss confirmed
Zendesk
Source platform
Tickets, contacts, attachments and notes — all migrated.
IBAM CX Migration Tool
We handle it. You verify it.
1
Connect & map
Read-only
2
Demo migration
Free sample
3
Full migration
Live portal
4
Reconciliation
Zero data loss
Zendesk
Why teams move
Why move from Intercom to Zendesk?
Lower cost at scale
Intercom's per-contact pricing grows fast. Zendesk's per-agent model is significantly more predictable and cost-effective at volume.
More powerful ticketing
Zendesk's SLA management, custom ticket fields and advanced routing handle complex support operations that Intercom's conversation model wasn't designed for.
Broader omnichannel support
Zendesk supports email, chat, voice, social and more — in one unified workspace — without requiring separate add-on products.
What's included
Every conversation. Every contact. Nothing left behind.
We migrate all Intercom data to Zendesk — with every field mapped correctly from day one.
Tickets & conversations
- Conversation ID, subject, status
- Tags and custom attributes
- Assigned teammate and team
- All replies and internal notes
- Attachments and inline images
- Created and closed timestamps
- CSAT ratings
Contacts & organisations
- Leads and users
- Companies and organizations
- Custom contact and company attributes
Knowledge base
- Articles and collections
- Formatting and attachments
- Published and draft status
Known limitations
Common issues — and how we handle them.
Conversation IDs change
Zendesk assigns new ticket IDs. We store the original Intercom conversation ID as a custom field so your team can always cross-reference.
Intercom Series/Campaigns
Outbound campaigns and product tours are not part of the migration. Only support conversations are migrated.
Custom bots vs Zendesk bots
Intercom's custom bot flows cannot be transferred to Zendesk. We document existing flows so you can recreate them using Zendesk's bot builder.
Article collections
Intercom Help Center articles can be migrated to Zendesk Guide. Zendesk Guide must be enabled on your plan.
FAQ
Common questions.
How long does an Intercom to Zendesk migration take?
Most migrations complete in 2–5 days. We start with a free demo migration so you can validate the data before the full run.
What access do you need to our Intercom account?
Read-only API access is sufficient. We never need write access to your Intercom workspace.
Are Intercom Help Center articles migrated?
Yes — articles and collections can be migrated to Zendesk Guide, preserving formatting and attachments.
Can we keep using Intercom during the migration?
Yes. We run a delta migration at go-live to capture any conversations created in Intercom during the process.
Ready to migrate from Intercom to Zendesk?
Start with a free demo migration — no commitment, no data risk.
Contact us →