IBAM Solutions · Integration Bridge
Connect everything.
Without a developer.
A managed integration layer that connects Zendesk, your CRM, ERP or any internal system — real-time, two-way sync with full control over data flow. We build, host and run it.
01
Connect
02
Map & transform
03
Automate
04
Enrich with AI
05
Support smarter
The problem
Your answers live in other systems.
Bring them into Zendesk.
Support agents switch tabs to find order status, invoices, delivery info. The data exists — it's just not where they need it.
Your systems
CRM
Customers and deals
ERP
Orders, invoices, stock
Internal systems
Anything with an API
Integration Bridge
Real-time, two-way
In Zendesk
Agents
Full context in every ticket
Zendesk AI & Copilot
Answers grounded in real data
Workflows
Triggers on live data
How the bridge works
Five steps. Fully managed.
IBAM builds and runs the entire integration layer. You connect once — we handle everything else, including when APIs change or break.
01
Connect
A secure connection to your CRM, ERP or internal system.
02
Map & transform
Fields mapped and data shaped to fit Zendesk exactly.
03
Automate
Real-time, two-way sync with full control over data flow.
04
Enrich with AI
Data made ready for Zendesk AI agents and Copilot.
05
Support smarter
Agents and AI answer with the full customer picture.
Managed service
IBAM builds and runs it — you don't maintain it.
The problem we solve
Direct connections fail silently.
01
Short-lived keys and tokens
Many APIs require login tokens renewed constantly, sometimes every 15 minutes. Your tools rarely handle that on their own — so the connection quietly breaks.
Token status
OAuth token
Expired 14 min agoAPI key (static)
ValidSession token
Expired 2 min agoIntegration Bridge renews tokens automatically — always valid.
02
Secrets in the wrong place
Passwords and API keys risk ending up in Zendesk apps, browser extensions or third-party tools. Your systems only need one fixed key — we handle the rest behind the scenes.
Credential vault
ERP password
🔒 IBAM infrastructureCRM API key
🔒 IBAM infrastructurePayment token
🔒 IBAM infrastructureYour systems use one fixed key
Never rotates. Never expires. We handle the rest.
03
No failure protection
When an API changes or goes down, a direct connection quietly stops working — often unnoticed until a customer complains. We catch it before you do.
Integration monitor
All systems liveShopify → Zendesk
Fortnox → Zendesk
HubSpot → Zendesk
Why Integration Bridge
One bridge. Every system.
A managed middle layer makes connections more secure, stable and easier to maintain — and becomes your insurance against things silently breaking.
01
Real-time, two-way
Changes flow in both directions as they happen.
02
Full control
You decide what syncs and in which direction.
03
Ready for AI
The same data powers Zendesk AI agents and Copilot.
04
Security in one place
All authentication, keys and access control in one controlled layer.
05
Resilient to change
When an API changes, we catch it. Your systems keep working while we fix it.
06
Full visibility
Every request logged and monitored — issues detected before they become problems.
Next step
Name the first system to connect · get an integration plan within 5 days
What IBAM takes responsibility for
A run service — not just code.
This isn't code we deliver and walk away from. We take care of the full lifecycle.
Setup
We build and test the connection against your specific systems.
Hosting
Secure cloud infrastructure — no servers for you to run.
Uptime & ops
Ongoing monitoring and alerting. We know before you do.
Fixes
When APIs change, we fix it — you don't have to.
Maintenance
Ongoing updates as systems and APIs evolve.
FAQ
Common questions
What is a managed integration middleware?
A managed middleware is a layer between your systems and the APIs you want to reach. It handles authentication, token renewal, data translation and error handling in one place. As a managed service, we build, host and operate the connection for you.
Do we need to hire a developer?
No. The whole point is that you don't need to build or maintain the integration in-house. Your systems only need one fixed key.
Can you connect Zendesk with our business system or e-commerce platform?
Yes. The service is platform-agnostic. We connect Zendesk, Intercom and Freshdesk to e-commerce (Shopify, WooCommerce), business systems and payment providers (Klarna, Stripe, Fortnox, Visma, HubSpot). If it has an API, we can generally build a connection.
What happens if an API changes or stops working?
The middleware catches the change. Your systems continue working while we fix it. Every request is logged and monitored.
Where are our API keys and passwords stored?
Securely in our infrastructure — they never leave it. Short-lived logins are renewed automatically. Your systems only need one fixed, unchanging key.
Pricing
Simple, transparent pricing.
A fixed monthly base fee covering hosting, monitoring and maintenance — plus a per-system fee for each integration we connect.
Base fee
Fixed monthly fee covering hosting, uptime monitoring, logging and ongoing maintenance of the middleware.
Per connection
An additional fee per system or API connected. Add more integrations over time — pay only for what you use.
Custom quote
Scope and price depend on the complexity of your systems. Contact us and we'll put together a specific proposal.
No setup surprises.
We scope the work upfront and give you a fixed quote before we start.
Get started
Tell us what you want to connect.
Describe the tools and APIs you want to connect, and we'll put together a proposal and estimate for your specific setup.
Contact us →