IBAM Solutions

CX Migration Tool · Front → Zendesk

Migrate from Front to Zendesk

Move your entire Front conversation history to Zendesk — messages, contacts, tags, attachments and internal comments — with zero data loss and no downtime.

Front
Front
Zendesk
Zendesk
Get a free demo migration →
Zendesk Technology Qualified Partner

How it works

From Front to Zendesk in four steps.

Source platform

Tickets, contacts, attachments and notes — all migrated.

IBAM CX Migration Tool

We handle it. You verify it.

1

Connect & map

Read-only

2

Demo migration

Free sample

3

Full migration

Live portal

4

Reconciliation

Zero data loss

Zendesk

✓All data intact
✓Metadata preserved
✓Ready to use

Why teams move

Why move from Front to Zendesk?

Built for high-volume support

Zendesk handles thousands of tickets per day with advanced queuing, routing and SLA management — built for scale in ways Front is not.

Richer automation

Zendesk's triggers, automations and macros let you build sophisticated support workflows without needing third-party tools.

Deeper analytics

Zendesk Explore gives you granular CSAT, first-response time and SLA compliance reporting across every channel.

What's included

Every conversation. Every contact. Nothing left behind.

We migrate all Front data to Zendesk — with every field mapped correctly from day one.

Tickets & conversations

  • Conversation ID, subject, status
  • Tags and custom fields
  • Assigned teammate and team
  • All message threads
  • Internal comments
  • Attachments and inline images
  • Created and archived timestamps
  • CSAT ratings

Contacts & organisations

  • Contacts and end-users
  • Organizations and companies
  • Custom contact fields

Knowledge base

  • Articles and categories
  • Formatting and attachments

Known limitations

Common issues — and how we handle them.

Conversation IDs change

Zendesk assigns new ticket IDs. We store the original Front conversation ID as a custom field so your team can always cross-reference.

Shared inboxes vs Zendesk views

Front's shared inbox model maps to Zendesk views and groups. We document your inbox structure and recreate the routing logic before go-live.

Front rules vs Zendesk triggers

Front's automation rules cannot be transferred directly. We document existing rules and help recreate them as Zendesk triggers and automations.

Attachment size limits

Attachments exceeding Zendesk's upload limits are identified in advance. We apply workarounds to preserve critical files.

FAQ

Common questions.

How long does a Front to Zendesk migration take?

Most migrations complete in 2–4 days. We start with a free demo migration so you can validate the data before the full run.

What access do you need to our Front account?

Read-only API access is sufficient. We never need write access to your Front environment.

Are internal comments migrated?

Yes — internal comments in Front are migrated as internal notes on the corresponding Zendesk ticket.

Can we keep using Front during the migration?

Yes. We run a delta migration at go-live to capture anything created in Front during the process.

Ready to migrate from Front to Zendesk?

Start with a free demo migration — no commitment, no data risk.

Contact us →