IBAM Solutions

CX Migration Tool · Gorgias → Zendesk

Migrate from Gorgias to Zendesk

Move your entire Gorgias ticket history to Zendesk — tickets, contacts, orders, attachments and notes — with zero data loss and no downtime. We handle everything.

Gorgias
Gorgias
Zendesk
Zendesk
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Zendesk Technology Qualified Partner

How it works

From Gorgias to Zendesk in four steps.

Source platform

Tickets, contacts, attachments and notes — all migrated.

IBAM CX Migration Tool

We handle it. You verify it.

1

Connect & map

Read-only

2

Demo migration

Free sample

3

Full migration

Live portal

4

Reconciliation

Zero data loss

Zendesk

✓All data intact
✓Metadata preserved
✓Ready to use

Why teams move

Why move from Gorgias to Zendesk?

Beyond e-commerce

Gorgias is built for Shopify-first teams. Zendesk supports any business model — with deeper workflow tools, more channels and stronger enterprise features.

Better at scale

As your team grows, Zendesk's advanced SLA management, custom roles and multi-brand support handle complexity that Gorgias can't.

Richer reporting

Zendesk Explore provides granular, customisable analytics on agent performance, CSAT and ticket trends without third-party add-ons.

What's included

Every ticket. Every contact. Nothing left behind.

We migrate all Gorgias data to Zendesk — with every field mapped correctly from day one.

Tickets & conversations

  • Ticket ID, subject, status, priority
  • Tags and custom fields
  • Assigned agent and team
  • All public replies and internal notes
  • Attachments and inline images
  • Created, updated and closed timestamps
  • CSAT ratings

Contacts & organisations

  • Contacts and end-users
  • Organizations and companies
  • Custom contact fields

Knowledge base

  • Articles and categories
  • Formatting and attachments

Known limitations

Common issues — and how we handle them.

Ticket IDs change

Zendesk assigns new ticket IDs. We store the original Gorgias ticket ID as a custom field so your team can always cross-reference.

Shopify order data

Gorgias' native Shopify order sidebars are not part of the ticket migration. Order data remains in Shopify and can be surfaced via Zendesk's Shopify integration after migration.

Gorgias rules vs Zendesk triggers

Gorgias automation rules cannot be transferred directly. We document your existing rules and help recreate them as Zendesk triggers.

Macro migration

Gorgias macros are not automatically migrated. We document them so your team can recreate them as Zendesk macros after go-live.

FAQ

Common questions.

How long does a Gorgias to Zendesk migration take?

Most migrations complete in 2–4 days. We start with a free demo migration so you can validate the data before the full run.

What access do you need to our Gorgias account?

Read-only API access is sufficient. We never need write access to your Gorgias environment.

Will Shopify order data be migrated?

Order data is not part of the ticket migration — it stays in Shopify and can be connected via Zendesk's native Shopify integration after go-live.

Can we keep using Gorgias during the migration?

Yes. We run a delta migration at go-live to capture any tickets created in Gorgias during the process.

Ready to migrate from Gorgias to Zendesk?

Start with a free demo migration — no commitment, no data risk.

Contact us →