IBAM Solutions

CX Migration Tool · Help Scout → Zendesk

Migrate from Help Scout to Zendesk

Move your entire Help Scout conversation history to Zendesk — conversations, contacts, tags, attachments and notes — with zero data loss and no downtime.

Help Scout
Help Scout
Zendesk
Zendesk
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Zendesk Technology Qualified Partner

How it works

From Help Scout to Zendesk in four steps.

Source platform

Tickets, contacts, attachments and notes — all migrated.

IBAM CX Migration Tool

We handle it. You verify it.

1

Connect & map

Read-only

2

Demo migration

Free sample

3

Full migration

Live portal

4

Reconciliation

Zero data loss

Zendesk

✓All data intact
✓Metadata preserved
✓Ready to use

Why teams move

Why move from Help Scout to Zendesk?

Scales with your team

Zendesk handles large ticket volumes, multiple brands and complex routing rules that Help Scout's simpler model wasn't built for.

Deeper workflow automation

Zendesk's triggers, automations and macros give operations teams far more control over routing, escalation and response flows.

Enterprise-grade reporting

Zendesk Explore provides granular SLA tracking, CSAT analysis and agent performance reporting without third-party add-ons.

What's included

Every conversation. Every contact. Nothing left behind.

We migrate all Help Scout data to Zendesk — with every field mapped correctly from day one.

Tickets & conversations

  • Conversation ID, subject, status
  • Tags and custom fields
  • Assigned agent and mailbox
  • All replies and internal notes
  • Attachments and inline images
  • Created and closed timestamps
  • CSAT ratings

Contacts & organisations

  • Contacts and end-users
  • Organizations and companies
  • Custom contact fields

Knowledge base

  • Docs articles and collections
  • Formatting and attachments
  • Published and draft status

Known limitations

Common issues — and how we handle them.

Conversation IDs change

Zendesk assigns new ticket IDs. We store the original Help Scout conversation ID as a custom field so your team can always cross-reference.

Mailboxes vs Zendesk views

Help Scout mailboxes map to Zendesk groups or views. We document your mailbox structure and help recreate the routing logic before go-live.

Help Scout workflows vs Zendesk triggers

Workflows cannot be transferred directly. We document existing workflows and help recreate them as Zendesk triggers and automations.

Docs knowledge base

Help Scout Docs articles can be migrated to Zendesk Guide. Zendesk Guide must be enabled on your plan.

FAQ

Common questions.

How long does a Help Scout to Zendesk migration take?

Most migrations complete in 2–4 days. We start with a free demo migration so you can validate the result before the full run.

What access do you need to our Help Scout account?

Read-only API access is sufficient. We never need write access to your Help Scout environment.

Are internal notes migrated?

Yes — internal notes in Help Scout are migrated as internal notes on the corresponding Zendesk ticket.

Can Help Scout Docs be migrated?

Yes — articles and collections can be migrated to Zendesk Guide, preserving formatting and attachments.

Ready to migrate from Help Scout to Zendesk?

Start with a free demo migration — no commitment, no data risk.

Contact us →