IBAM Solutions

CX Migration Tool · Dixa → Zendesk

Migrate from Dixa to Zendesk

Migrate your entire support history from Dixa to Zendesk — conversations, contacts, attachments and notes — with zero data loss and no downtime. We handle everything.

Dixa
Dixa
Zendesk
Zendesk
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Zendesk Technology Qualified Partner

How it works

From Dixa to Zendesk in four steps.

Source platform

Tickets, contacts, attachments and notes — all migrated.

IBAM CX Migration Tool

We handle it. You verify it.

1

Connect & map

Read-only

2

Demo migration

Free sample

3

Full migration

Live portal

4

Reconciliation

Zero data loss

Zendesk

✓All data intact
✓Metadata preserved
✓Ready to use

Why teams move

Why move from Dixa to Zendesk?

Enterprise-grade workflows

Zendesk's advanced triggers, automations and SLA tools give operations teams far more control than Dixa's conversation-flow model.

Deeper integrations

Zendesk's marketplace of 1,400+ integrations connects your support stack — from CRM to billing — without custom development.

Analytics at scale

Zendesk Explore provides granular, customisable reporting on agent performance, CSAT and ticket trends across every channel.

What's included

Every conversation. Every contact. Nothing left behind.

We migrate all Dixa data to Zendesk — with every field mapped correctly from day one.

Tickets & conversations

  • Conversation ID, subject, status
  • Priority and channel type
  • Tags and custom attributes
  • Assigned agent and team
  • Public replies and internal notes
  • Attachments and inline images
  • Created and closed timestamps
  • CSAT ratings

Contacts & organisations

  • Contacts and end-users
  • Organizations and companies
  • Custom contact attributes

Knowledge base

  • Articles and categories
  • Formatting and attachments

Known limitations

Common issues — and how we handle them.

Conversation IDs change

Zendesk assigns new ticket IDs. We store the original Dixa conversation ID as a custom field so your team can always cross-reference.

Dixa flows vs Zendesk triggers

Dixa's conversation flows cannot be transferred directly. We document your existing flows and help you recreate the logic as Zendesk triggers and automations.

Channel mapping

Dixa channels (email, chat, phone) are mapped to equivalent Zendesk channels. We validate the mapping before any data moves.

Custom attributes

All custom contact and conversation attributes are mapped and validated before migration starts.

FAQ

Common questions.

How long does a Dixa to Zendesk migration take?

Most migrations complete in 2–4 days depending on data volume. We start with a free demo migration so you can validate the result before the full run.

What access do you need to our Dixa account?

Read-only API access is sufficient. We never need admin credentials or write access to your source platform.

Can we keep using Dixa during the migration?

Yes. We migrate all historical data first, then run a final delta migration at go-live to capture anything created during the process.

Are CSAT ratings migrated?

Yes — CSAT data is preserved and mapped as metadata on the corresponding Zendesk ticket.

Ready to migrate from Dixa to Zendesk?

Start with a free demo migration — no commitment, no data risk.

Contact us →