IBAM Solutions

CX Migration Tool · Zendesk → Zendesk

Migrate from one Zendesk to another

Merge or move your Zendesk instance — tickets, contacts, organizations, attachments and knowledge base articles — into a new or existing Zendesk account, with zero data loss.

Zendesk
Zendesk
Zendesk
Zendesk
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Zendesk Technology Qualified Partner

How it works

From Zendesk to Zendesk in four steps.

Source platform

Tickets, contacts, attachments and notes — all migrated.

IBAM CX Migration Tool

We handle it. You verify it.

1

Connect & map

Read-only

2

Demo migration

Free sample

3

Full migration

Live portal

4

Reconciliation

Zero data loss

Zendesk

✓All data intact
✓Metadata preserved
✓Ready to use

Why teams move

Why migrate between Zendesk instances?

Consolidate after M&A

Merging companies often means merging support operations. We migrate one Zendesk into another so your team works from a single instance.

Restructure your account

Changing subdomain, region or account ownership requires a full data migration. We handle the complexity so you don't have to.

Split into separate instances

Growing teams sometimes need to separate brands or regions into their own Zendesk instances. We migrate the right tickets to the right place.

What's included

Every ticket. Every contact. Nothing left behind.

We migrate all data between Zendesk instances — with every field mapped correctly from day one.

Tickets & conversations

  • Ticket ID (stored as custom field), subject, status
  • Priority, type and channel
  • Tags and custom fields
  • Assigned agent and group
  • All public replies and internal notes
  • Attachments and inline images
  • Created, updated and closed timestamps
  • SLA metadata

Contacts & organisations

  • Users and end-users
  • Organizations and companies
  • Custom user and org fields

Knowledge base

  • Guide articles and sections
  • Categories and sections
  • Formatting and attachments

Known limitations

Common issues — and how we handle them.

Ticket IDs change

The destination Zendesk assigns new ticket IDs. We store the original ticket ID as a custom field so your team can always cross-reference.

Automations and triggers

Triggers, automations and macros are not migrated — they are account-level settings. We document your existing configuration so you can recreate it.

Views and roles

Views, roles and permission groups are not migrated. We document your existing setup for manual recreation in the destination account.

Sandbox vs production

If migrating from a sandbox to production, we validate that the field schema matches before any data moves.

FAQ

Common questions.

How long does a Zendesk to Zendesk migration take?

Most migrations complete in 2–5 days depending on ticket volume. We start with a free demo migration.

What access do you need to both Zendesk accounts?

Read-only API access to the source account and write access to the destination account is required.

Can we merge two Zendesk instances into one?

Yes — we can migrate tickets and contacts from multiple source accounts into a single destination account.

Are knowledge base articles migrated?

Yes — Guide articles, sections and categories are migrated to the destination Zendesk Guide instance.

Ready to migrate between Zendesk instances?

Start with a free demo migration — no commitment, no data risk.

Contact us →