CX Migration Tool · Freshdesk → Zendesk
Migrate from Freshdesk to Zendesk
Migrate your entire support history from Freshdesk to Zendesk — tickets, contacts, attachments, internal notes and knowledge base articles — with zero data loss and no downtime. We handle everything.
How it works
From Freshdesk to Zendesk in four steps.
Freshdesk
IBAM CX Migration Tool
We handle it. You verify it.
1
Connect & map
Read-only, no data moved
2
Demo migration
Real sample, free
3
Full migration
Live progress portal
4
Reconciliation
Zero data loss confirmed
Zendesk
Source platform
Tickets, contacts, attachments and notes — all migrated.
IBAM CX Migration Tool
We handle it. You verify it.
1
Connect & map
Read-only
2
Demo migration
Free sample
3
Full migration
Live portal
4
Reconciliation
Zero data loss
Zendesk
Why teams move
Why move from Freshdesk to Zendesk?
Built for scale
Zendesk handles high ticket volumes, multiple brands, and globally distributed teams — without performance trade-offs.
Deeper customisation
Zendesk's open API and advanced workflow tools let you design support operations around your business — not the other way around.
Insight-driven support
Zendesk Explore delivers deep, customisable analytics — move from reactive support to proactive planning.
What's included
Every record. Every field. Nothing left behind.
We migrate all Freshdesk data to Zendesk — with every field mapped correctly from day one.
Tickets & conversations
- ID, Subject, Status, Priority, Type
- Source, Group, Brand, Form
- Tags and custom fields
- CC recipients
- Assigned agent and contact
- Public replies and internal notes
- Attachments and inline images
- Created, updated and closed dates
- Due dates and custom statuses
Contacts & organisations
- Agents and groups
- Contacts and companies
- Custom contact fields
Knowledge base
- Articles, categories and sections
- Formatting and inline images
- Attachments in articles
How it works
Three steps. You handle none of them.
Free demo migration
We run a sample migration from your Freshdesk account so you can see exactly what the data looks like in Zendesk — before committing to anything.
Full migration — we handle everything
You give us read-only API access to Freshdesk. We migrate all data to your Zendesk instance and you follow progress in real time via our dedicated migration portal.
Delta migration and go live
Once you've verified the data, we run a final delta migration to catch anything created in Freshdesk during the process. Then you're live — with full history in Zendesk.
Known limitations
Common issues — and how we handle them.
Every Freshdesk to Zendesk migration has edge cases. Here's what to expect and how we address each one.
Ticket IDs change
Zendesk generates new ticket IDs. We store the original Freshdesk ticket ID as a custom field in Zendesk so your team can always cross-reference.
Inline images appear as attachments
Inline images in ticket comments may be converted into attachments during migration. They are preserved and accessible — just formatted differently.
Large attachments
Attachments exceeding Zendesk's upload limits are identified in advance. We apply custom workarounds to preserve critical files where needed.
Custom field mismatches
All fields are mapped and validated before migration starts. If a field type doesn't match, you're alerted immediately so it can be fixed before any data moves.
SLAs, automations and triggers
Native system settings can't be transferred between platforms. We document them upfront and help you recreate them directly in Zendesk after migration.
Knowledge base not migrating
Articles only migrate if Zendesk Guide is enabled on your plan. We validate this in advance — if Guide isn't available, ticket migration can still proceed independently.
FAQ
Common questions about migrating from Freshdesk to Zendesk.
How long does a Freshdesk to Zendesk migration take?
It depends on your data volume. A typical migration with 50,000–200,000 tickets takes 1–3 days. We run a free demo migration first so you know exactly what to expect before the full run.
Can we migrate while Freshdesk is still live?
Yes. We migrate all historical data first, then run a delta migration at go-live to pick up anything created during the process. Your team keeps working in Freshdesk until you're ready to switch.
What access do you need to our Freshdesk account?
Read-only API access is enough. We never need admin credentials or write access to your source platform.
Will our ticket IDs be preserved?
Zendesk assigns new ticket IDs. We store the original Freshdesk ID as a custom field in Zendesk so your team can always search and reference historical tickets.
Do you migrate Freshdesk knowledge base articles?
Yes — articles, categories and sections are migrated to Zendesk Guide, preserving formatting and attachments. Zendesk Guide must be enabled on your plan.
Can you migrate custom fields and tags?
Yes. All custom fields and tags are mapped before migration starts. We review the mapping with you so nothing is lost or misplaced.
What if some data doesn't migrate correctly?
We validate everything before the full migration and run a post-migration check. If anything is off, we fix it — the migration isn't done until you're satisfied with the result.
Ready to migrate from Freshdesk to Zendesk?
Start with a free demo migration — no commitment, no data risk.
Contact us →