CX Migration Tool · Kustomer → Zendesk
Migrate from Kustomer to Zendesk
Move your entire Kustomer conversation history to Zendesk — conversations, customers, organizations, attachments and notes — with zero data loss.
How it works
From Kustomer to Zendesk in four steps.
Kustomer
IBAM CX Migration Tool
We handle it. You verify it.
1
Connect & map
Read-only, no data moved
2
Demo migration
Real sample, free
3
Full migration
Live progress portal
4
Reconciliation
Zero data loss confirmed
Zendesk
Source platform
Tickets, contacts, attachments and notes — all migrated.
IBAM CX Migration Tool
We handle it. You verify it.
1
Connect & map
Read-only
2
Demo migration
Free sample
3
Full migration
Live portal
4
Reconciliation
Zero data loss
Zendesk
Why teams move
Why move from Kustomer to Zendesk?
Wider ecosystem
Zendesk's marketplace of 1,400+ integrations connects your support stack far beyond what Kustomer's native integrations cover.
Stronger SLA management
Zendesk's SLA policies, escalation rules and business hours configuration give operations teams more precise control over service commitments.
Proven at enterprise scale
Zendesk powers some of the world's largest support operations. Its infrastructure and feature set are built for scale in a way Kustomer is not.
What's included
Every conversation. Every customer. Nothing left behind.
We migrate all Kustomer data to Zendesk — with every field mapped correctly from day one.
Tickets & conversations
- Conversation ID, subject, status, priority
- Tags and custom attributes
- Assigned agent and team
- All messages and internal notes
- Attachments and inline images
- Created and closed timestamps
- CSAT ratings
Contacts & organisations
- Customers and end-users
- Organizations and companies
- Custom customer attributes
Knowledge base
- Articles and categories
- Formatting and attachments
Known limitations
Common issues — and how we handle them.
Conversation IDs change
Zendesk assigns new ticket IDs. We store the original Kustomer conversation ID as a custom field so your team can always cross-reference.
Kustomer workflows vs Zendesk triggers
Kustomer workflows cannot be transferred directly. We document your existing logic and help recreate it in Zendesk.
Custom objects
Kustomer's custom objects are mapped to Zendesk custom objects or ticket fields. We validate the schema with you before migration starts.
Timeline view
Kustomer's unified customer timeline is not replicated in Zendesk. Historical interactions are preserved as individual tickets linked to the contact.
FAQ
Common questions.
How long does a Kustomer to Zendesk migration take?
Most migrations complete in 3–6 days. We start with a free demo migration so you can validate the result.
What access do you need to our Kustomer account?
Read-only API access is sufficient. We never need write access to your Kustomer environment.
Are custom attributes preserved?
Yes — custom customer and conversation attributes are mapped to Zendesk custom fields. We validate the mapping before migration starts.
Can we keep using Kustomer during the migration?
Yes. We run a delta migration at go-live to capture any conversations created during the process.
Ready to migrate from Kustomer to Zendesk?
Start with a free demo migration — no commitment, no data risk.
Contact us →